Privacy Policy

1.Bookings and Reservations

Booking is mandatory, as is subsequent confirmation by the operator. Bookings will only be guaranteed upon payment.

2. Payments

Tailor Made Tourism accepts payments by bank transfer, Revolut, or cash, unless otherwise agreed in writing. Payment instructions will be provided at the time of booking confirmation  All payments must be completed within the agreed deadlines to guarantee the confirmation of the requested services.

3. Cancellation and Refund Policy

At Tailor Made Tourism, we understand that unforeseen circumstances may arise and occasionally require changes to travel plans. For this reason, every cancellation request is carefully reviewed by our Customer Care team, taking into account the reason for the cancellation and the services booked.

As a general policy, the following refund conditions apply:

• 30 days or more before the scheduled service: 100% refund.
• 15 days before the scheduled service: 50% refund.
• 5 days before the scheduled service: Partial refund, depending on the services already confirmed and any non-refundable costs incurred.
• Less than 24 hours before the scheduled service or no-show: No refund.
• Force majeure: These include, but are not limited to, natural disasters, extreme weather conditions, pandemics, government restrictions, strikes, political unrest, transportation disruptions, or any other force majeure event. In such cases, we will work closely with our guests and suppliers to identify the best possible solution and minimise any inconvenience whenever reasonably possible.
  
  
  

Please note that these are our standard cancellation guidelines.

Every situation is assessed individually, and our Customer Care team will carefully evaluate each case, taking into consideration the circumstances of the cancellation and the commitments already made with our trusted suppliers.

Whenever possible, we will work towards a fair and reasonable solution for all parties involved.

4. Changes to the Itinerary

The itinerary may also be changed for reasons related to traffic, events, strikes, weather conditions, public holidays and monuments/museums closed.

Where required, Tailor Made Tourism reserves the right to modify the order of visits, adjust schedules, or substitute suppliers, service providers, accommodations, restaurants, transportation services, guides, or activities with alternatives of an equivalent or higher standard. guests will be informed of any significant changes in advance. Our priority is always to ensure a seamless journey while maintaining the high standards of service expected from Tailor Made Tourism.

5. Customer Responsibilities

At Tailor Made Tourism, we believe that the most meaningful journeys are built on mutual respect, kindness, and consideration. Every experience is shared with dedicated guides, drivers, partners, local communities, and fellow travellers, and we kindly ask all guests to contribute to creating a positive, welcoming, and memorable atmosphere for everyone

These are our conditions:

• For the comfort and cleanliness of our vehicles, smoking (including electronic cigarettes and vaping), eating, and the consumption of alcoholic beverages are not permitted inside the vehicles. Water may be consumed unless otherwise indicated by the driver. 
• Guests are also expected to behave in a respectful and courteous manner towards our team, suppliers, and other participants. Any behaviour that is abusive, discriminatory, threatening, or disruptive may result in the immediate termination of the service without entitlement to a refund. 
• Guests are expected to respect all public spaces, cultural and historical sites, private properties, and natural environments visited throughout the experience. Littering, vandalism, or any behaviour that may damage or negatively impact these places is strictly prohibited. 
• We kindly encourage all guests to help preserve the beauty, cleanliness, and authenticity of every destination by disposing of waste responsibly and treating each place with the same care and respect they would expect in their own community. 
• To ensure the smooth operation of each experience and out of respect for fellow travellers, guides, drivers, and scheduled visits, guests are expected to arrive at the agreed meeting point on time 
• Guests are solely responsible for ensuring that they hold all valid travel documents required for their journey, including passports, visas, identification documents, travel insurance (where applicable), and any other documentation required by local authorities. 

6. Luggage

Luggage is the responsibility of the customer, who must supervise its loading and unloading.

7. Travel Insurance

Tailor Made Tourism strongly recommends that all guests purchase comprehensive travel insurance before the start of their journey. A suitable travel insurance policy can provide valuable protection in the event of trip cancellations, medical emergencies, personal accidents, lost or delayed baggage, travel disruptions, or other unforeseen circumstances.

Guests and local partners are encouraged to ensure that their insurance policy provides adequate coverage for the activities and destinations included in their itinerary.

8. Complaints

Only complaints submitted in writing to the agency where the booking and payment were made within a maximum period of 15 days after the end of the services provided will be considered valid. You also use the following e-mail address: book@tailormadetourism.com.

9. Privacy

Tailor Made Tourism is committed to protecting the privacy and personal data of its guests, partners, and suppliers. All personal information collected during the booking process or throughout the provision of our services is processed with the utmost care, confidentiality, and in accordance with the applicable data protection legislation, including the General Data Protection Regulation (GDPR).

10. Applicable Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of Portugal.

Any dispute arising out of or in connection with these Terms & Conditions or the services provided by Tailor Made Tourism shall be subject to the exclusive jurisdiction of the competent courts of Portugal, without prejudice to any mandatory consumer protection rights applicable under the law.

Should any provision of these Terms & Conditions be found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.